TRP Voice Webphone Unregistered Status in Microsoft Edge

Created by Toby Pischieri, Modified on Thu, 12 Jun at 1:20 PM by Toby Pischieri

✅ Solution: Disable Tracking Prevention for the Site

To resolve the issue:

In Microsoft Edge, visit the TRP Voice webphone portal
Click the lock icon ? to the left of the address bar.
In the site permissions panel that appears, scroll to "Tracking prevention for this site (Strict)".
Toggle the switch off to disable tracking prevention for this site.
Refresh the page or restart your browser if necessary.

? See the screenshot below for reference:

Note: This guide applies specifically to Microsoft Edge. While similar behavior may occur in Google Chrome, the steps and terminology may differ slightly.