To resolve the issue:
In Microsoft Edge, visit the TRP Voice webphone portal
Click the lock icon to the left of the address bar.
In the site permissions panel that appears, scroll to "Tracking prevention for this site (Strict)".
Toggle the switch to off disable tracking prevention for this site.
Refresh the page or restart your browser if necessary
Note: This guide applies specifically to Microsoft Edge. While similar behavior may occur in Google Chrome, the steps and terminology may differ slightly.
