Overview

The UC+ mobile app allows you to make and receive business calls from your smartphone using your existing extension. This guide will walk you through downloading, installing, and signing in to UC+ on both iPhone and Android devices.

Before You Begin

You will need:

• Your smartphone (iPhone or Android)
• Your UC+ username and password (provided by your administrator or our support team)
• An active internet connection (Wi-Fi or mobile data)

Note: If you don't have your login credentials yet, please contact your administrator or reach out to our support team before continuing.

Step 1: Download the App

Tap the link that matches your device to open the app store:

• iPhone (iOS): Download UC+ from the App Store
• Android: Download UC+ from Google Play

Once on the store page, tap Get (iPhone) or Install (Android) to download the app.

Tip: The app is published by Apps To Go LLC under the Utilities category. Make sure you select the correct one.

Step 2: Open the App and Sign In

1. Once installed, tap the UC+ icon on your home screen to open the app.
2. On the sign-in screen, enter your:
   • Username
   • Password
3. Tap Sign in.
   

Step 3: Allow App Permissions

When you first open UC+, the app will ask for permission to access certain features on your device. We recommend allowing the following:

• Contacts – lets you call people directly from your address book. Contacts stay on your device and are never uploaded.
• Microphone – required to make and receive calls.
• Notifications – allows the app to alert you of incoming calls and voicemails.

Tap Continue or Allow on each prompt.

Important: If you deny microphone or notification access, the app will not be able to function properly. You can update these later in your phone's Settings > UC+.

Step 4: You're Ready to Go

Once signed in, you can use the bottom navigation to:

• Quick Dial – favorite contacts for one-tap calling
• History – view your recent calls
• Keypad – dial numbers manually
• Contacts – browse your address book
• Portal – access additional account settings

To place a call, tap the green phone icon after dialing or selecting a contact

Troubleshooting

I can't sign in / "Invalid credentials" error Double-check your username and password. If you continue to have issues, contact our support team to verify your account is active.

I'm not receiving incoming calls Make sure notifications are enabled for UC+ in your phone's settings, and that the app is allowed to run in the background.

Audio issues during calls (one-way audio, choppy, dropping) Try switching between Wi-Fi and mobile data to rule out a network issue. If the problem continues, contact our support team.

Need Help?

If you run into any issues during setup, please reply to this article or open a ticket with our support team and we'll be happy to assist.

Tip: The app is published by Apps To Go LLC under the Utilities category. Make sure you select the correct one.